Wednesday, 13 January 2010


You may have read the previous post about my extremely hetro experience at Ping Pong on Monday. So when I had woken up this morning, I was very surprised to have received an email from Ping Pong's PR. I was told that my complaint about my bad experience had been taken seriously and was being dealt with immediately. Commercial Director for Ping Pong, Tina English, issued a statement on my blog comments about the incident:

"Hi Ozzy,

I am just writing to offer our sincerest apologies to you and your friends following your recent visit to Ping Pong. On behalf of everyone at Ping Pong we are sorry that we did not meet your expectations, particularly as this was a birthday celebration. At Ping Pong we want to make sure that every customer has an outstanding experience each and every time they visit one of our restaurants and this should translate to amazing food and drink as well as outstanding service.

The level of service which you experienced is unacceptable. We have discussed this incident with the restaurant manager to ensure that this type of incident will not happen again.

Again, please accept our sincerest apologies.

Tina English,

Commercial Director, Ping Pong"

Now, that was very sweet of Tina to do. But to top it all off she called me personally later today and wanted to apologise to me over the phone. I was told that the complaint had even been discussed in the board of directors meeting! Talking to Tina was like talking to someone you just really want to go have cocktails with, go shopping and chat about boys! Ha. She was actually F.A.B.U.L.O.U.S. Tina was extremely friendly and made me feel assured, confident and relaxed. She handled the situation very professionally and I was quite impressed with how quickly Ping Pong dealt with the situation.

The outcome was VERY positive and still very thankful to Tina & Ping Pong for apologising... This has definitely restored my faith in Ping Pong, but have to say the down side to all this is that London Fashion Week is almost a month away and all that dimsum is really not going to help my waist for the shows and parties!

But then again, I don't care! If I was given excellent customer service then you could sell me a bloody brick! I'd probably eat so much food at a restaurant that it would actually be a crime against fashion!


  1. See what change one blogpost brought! go ozzy!

  2. Haha I know, right? Next is world peace!... Pfft!

  3. Well done on getting Ping Pong to respond - BUT; was the manager REALLY that much in the wrong? I mean, if you were running a restaurant and offering a similar deal, how would you ensure that four people didn't eat what had been costed for two people to eat?

    Yeah; the 'children in africa' comment was silly; he should have suggested you pace yourself and order as and when you finish stuff...but the T&Cs clearly state that everyone at the table must participate in the's not like you were tricked into it...

  4. such a good story!
    xx-LJ from SOS!